House Rules
Serene Co. House Rules
Plain and simple, so every clean goes smoothly. You’ll read these before sending a request, and once your clean is booked they’re part of your Service Agreement.
Version: October 19, 2026
1Pick up before your clean
Please pick up clutter, toys and clothes before your clean so we can focus on cleaning; tidying and laundry are available as add-ons.
If pick-up is needed on the day, tidy time is billed at $35/hr, and only if you approve it.
2What’s included
Upkeep clean: kitchen counters, sink, stovetop and appliance fronts; bathrooms; dusting reachable surfaces; vacuuming and mopping floors; emptying trash.
Deep clean: everything in an upkeep clean, plus detail work like scrubbing grime and build-up, baseboards, doors and frames, and light switches. Inside fridge and oven are included with deep and move-in/out cleans; for upkeep cleans they're $30 each add-ons. Inside cabinets are an add-on.
Decluttering and organizing (sorting, throwing away, putting things back with a system) is a separate service with its own custom quote.
3Add-ons
Add-ons are only done when you approve them in writing: on this form or by text reply. Add-ons are priced as listed.
Prices: Inside fridge $30 (included in deep cleans) · Inside oven $30 (included in deep cleans) · Interior windows $5 each · Baseboards $35 · Laundry: wash, dry, fold $15/load · Change bed sheets $10/bed · Inside cabinets (emptied) $35 · Tidy-up / pick-up time $35/hr.
4Add-on & change approvals
Any add-on or change on the day is confirmed with you by text before we start, and your written reply is kept as the record.
5Your quote: walk-through first
Every new client starts with a walk-through so we can give you an exact quote. After we review your request, we’ll send you a private link to choose an in-person walk-through (15–20 minutes) or a virtual one (send photos or short videos, or set up a video call).
Virtual walk-throughs are always free. In-person walk-throughs are free within 10 miles. Beyond 10 miles there’s a $25 walk-through fee, credited toward your final bill if you book. If you don’t book, the $25 is kept.
After your walk-through, we send your final quote and a $50 deposit invoice. Once your deposit is paid, you pick your clean date.
If your home’s condition is very different from what we saw in your walk-through, we’ll text you before continuing; any price change must be approved by you.
6First clean is a deep clean
Every new home starts with a deep clean, unless it was professionally cleaned in the last 4 weeks. That keeps your regular cleans quick and affordable.
7Supplies & allergies
Serene Co. brings all its own supplies. Please tell us about any allergies, sensitivities or products to avoid.
8Booking deposit
A $50 deposit is required to book. It’s credited toward your clean.
Your deposit is paid through the invoice or payment link Serene Co. sends you by text or email.
9Cancel or reschedule
Cancel or reschedule at least 24 hours before your clean and your deposit moves to your new date (or is refunded if you cancel).
Less than 24 hours’ notice, a no-show, or if we can’t get in (lockout): the $50 deposit is kept.
Recurring clients: the same 24-hour rule applies to every visit.
10Payment terms
The balance is paid either on the day by card or tap-to-pay when your clean is finished, or by invoice sent by text or email.
Invoices are due within 5 days. After 5 days, a $10 late fee is added, plus $5 for each additional day unpaid, up to a maximum of $50 in late fees.
Unpaid balances must be paid before your next clean is scheduled.
Payment options: card (paid through a secure Square invoice link), Zelle, or cash.
11Access & lockouts
Please be home or arrange entry (a code, key or lockbox). If we can’t get in at the scheduled time, it counts as a lockout and the $50 deposit is kept (see Cancel or reschedule).
12Pets
Please secure pets during your clean, or let us know how they do with visitors.
13Safety
We don’t handle biohazards (bodily fluids, mold remediation, pest infestations), move heavy furniture, or climb above a step stool.
14Breakage & satisfaction
If anything is broken or damaged, tell us within 24 hours.
Not happy with an area? Tell us within 24 hours and we’ll come back to touch up what was missed.
Policies may be updated; the version you agreed to is saved with your approval.